Effective Date: June 2, 2026
Website: MedievalBoots.com
Contact Email: support@medievalboots.com

At MedievalBoots, we create handmade medieval leather boots and shoes for Viking outfits, Renaissance fairs, LARP, cosplay, and historical reenactment. This Shipping Policy explains our production time, shipping time, tracking, delivery, customs, and shipping responsibilities.

By placing an order on MedievalBoots.com, you agree to the shipping terms below.

1. Order Processing and Production Time

Most MedievalBoots products are handmade to order.

Our usual production time is:

7–10 business days

Production time may vary depending on:

  • Product design
  • Selected size
  • Custom sizing
  • Custom requests
  • Order volume
  • Holiday periods

If your order requires extra time, we will do our best to contact you with an update.

2. Shipping Time

After production is complete and your order is dispatched, express delivery usually takes:

3–5 business days

Delivery time may vary depending on your country, customs process, carrier delays, weather, holidays, or local delivery conditions.

3. Shipping Destinations

We offer worldwide shipping where carrier service is available.

If your location is not available at checkout, please contact us at:

support@medievalboots.com

We will check if delivery is possible to your country.

4. Shipping Carriers

We may ship orders using trusted express shipping carriers such as:

  • FedEx
  • DHL
  • UPS
  • Aramex
  • Other available express delivery services

The carrier may depend on your country, delivery address, and available shipping routes.

5. Tracking Information

Once your order is shipped, we will send tracking information by email.

Tracking may take 24–48 hours to update after dispatch.

If your tracking number does not show information immediately, please wait for the carrier system to update.

6. Shipping Costs

Shipping costs are shown at checkout before you complete your order.

Some products may include free shipping, depending on the offer available at the time of purchase.

If free shipping is available, it will be clearly shown on the product page or checkout page.

7. Customs, Duties, and Import Taxes

International orders may be subject to customs fees, import duties, VAT, taxes, or local charges required by your country.

These charges are the responsibility of the customer unless clearly stated otherwise at checkout.

MedievalBoots is not responsible for customs delays, customs fees, import duties, VAT, or local taxes charged by your country.

8. Incorrect Shipping Address

Customers are responsible for providing a complete and correct shipping address.

Please check your shipping details carefully before placing your order.

MedievalBoots is not responsible for delivery delays, returned packages, or lost shipments caused by incorrect or incomplete addresses.

If you notice an address mistake, contact us immediately at:

support@medievalboots.com

We can update the address only if the order has not yet shipped.

9. Delivery Delays

We do our best to ship orders on time, but delivery delays may happen due to:

  • Customs processing
  • Carrier delays
  • Weather conditions
  • Holidays
  • Incorrect address
  • Local delivery issues
  • Events outside our control

If your order is delayed, please contact us and we will help check the tracking status with the carrier.

10. Lost or Missing Packages

If tracking shows that your package is delayed or missing, contact us at:

support@medievalboots.com

We will help investigate the issue with the shipping carrier.

If the package is marked as delivered but you did not receive it, please first check:

  • Your mailbox
  • Front door or delivery area
  • Reception desk
  • Neighbors
  • Local delivery office

We may need to open a carrier investigation before offering a replacement or refund.

11. Damaged Packages

If your item arrives damaged, please contact us within 48 hours of delivery.

Send us:

  • Your order number
  • Clear photos of the item
  • Clear photos of the packaging
  • A short description of the issue

After review, we may offer a replacement, repair solution, partial refund, or full refund depending on the situation.

12. Handmade Order Timeline Summary

Typical timeline:

Production: 7–14 business days
Shipping after dispatch: 3–5 business days
Tracking update: usually within 24–48 hours after shipment

Total estimated time may vary depending on the item, destination, customs, and carrier conditions.

13. Contact Us

For shipping questions, tracking help, delivery problems, or address updates, contact us:

MedievalBoots
Website: https://medievalboots.com/
Email: support@medievalboots.com