Effective Date: June 2, 2026
Website: MedievalBoots.com
Contact Email: support@medievalboots.com

Welcome to MedievalBoots. These Terms and Conditions explain the rules for using our website and purchasing products from our store.

By visiting MedievalBoots.com or placing an order, you agree to these Terms and Conditions. Please read them carefully before using our website or purchasing from us.

1. About MedievalBoots

MedievalBoots is an online store offering handmade medieval leather boots and shoes for Viking outfits, Renaissance fairs, Ren Faire events, LARP, cosplay, theater costumes, and historical reenactment.

Our products are handmade, and small variations in leather grain, tone, texture, color, and finish may occur. These variations are part of the handmade leather character and are not considered defects.

2. Website Use

By using this website, you agree to use it only for lawful purposes.

You agree not to:

  • Use the website for fraudulent activity
  • Interfere with website security or performance
  • Attempt to access restricted areas of the website
  • Copy, misuse, or reproduce our website content without permission
  • Provide false or misleading information when placing an order

We reserve the right to refuse service, cancel orders, or restrict access if we believe these terms have been violated.

3. Product Information

We do our best to display product descriptions, photos, prices, sizes, colors, and availability accurately.

However, because our products are handmade from genuine leather:

  • Leather grain and texture may vary
  • Color may appear slightly different depending on screen settings
  • Small handmade variations may occur
  • Measurements may vary slightly due to the handmade process

Product photos are provided to help customers understand the style and design, but they may not represent every natural leather variation.

4. Orders

When you place an order on MedievalBoots.com, you agree that the information you provide is accurate and complete.

After placing an order, you may receive an order confirmation email. This confirmation does not guarantee acceptance of the order if there is a payment issue, stock issue, incorrect price, or suspected fraud.

We reserve the right to cancel or refuse any order if necessary.

5. Pricing and Payment

All prices are shown on the website in the store’s selected currency.

Prices may change at any time without notice. The price charged will be the price shown at checkout when your order is placed.

Payments are processed securely through third-party payment providers. MedievalBoots does not store your full credit card details.

By placing an order, you confirm that you are authorized to use the selected payment method.

6. Production Time

Many MedievalBoots products are handmade to order.

Production usually takes 7–10 business days, depending on the product, size, order volume, and customization.

During busy periods, holidays, or high-demand seasons, production may take longer. If there is a delay, we will do our best to update you.

7. Shipping and Delivery

We offer worldwide shipping where available.

After dispatch, express delivery usually takes 3–5 business days, depending on your country, customs process, carrier delays, and local delivery conditions.

Tracking information will be provided once your order ships.

MedievalBoots is not responsible for delays caused by customs, incorrect shipping addresses, carrier issues, weather events, local delivery problems, or circumstances outside our control.

8. Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, taxes, VAT, or other charges required by your country.

These charges are the responsibility of the customer unless clearly stated otherwise at checkout.

MedievalBoots is not responsible for customs delays or additional import charges required by local authorities.

9. Sizing and Fit

We provide size information to help customers choose the best fit.

Because sizing can vary by foot shape, width, socks, and personal preference, we recommend measuring your foot length from heel to toe before ordering.

If you are unsure about your size, please contact us before placing your order.

Custom sizing may be available for some products.

10. Returns and Refunds

Returns and refunds are handled according to our Refund and Returns Policy.

Customers may request a return within 14 days after delivery, if the item is unused, unworn, and in original condition.

Custom or personalized items may not be returnable unless they arrive damaged, defective, or incorrect.

For full details, please read our Refund and Returns Policy page.

11. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • A short explanation of the issue

After reviewing the issue, we may offer a replacement, repair solution, exchange, partial refund, or full refund depending on the situation.

12. Order Cancellations

You may request to cancel an order within 24 hours of purchase.

Because many items are handmade to order, cancellation may not be possible once production has started.

If production has already begun, the order may not be eligible for full cancellation or refund.

13. Intellectual Property

All website content, including text, images, product descriptions, logos, graphics, designs, and branding, belongs to MedievalBoots or is used with permission.

You may not copy, reproduce, edit, distribute, or use our content for commercial purposes without written permission.

14. User Accounts

If you create an account on our website, you are responsible for keeping your login information secure.

You agree to provide accurate account information and notify us if you suspect unauthorized access.

We may suspend or remove accounts that violate these Terms and Conditions.

15. Reviews and Customer Content

Customers may be able to leave reviews, comments, or submit messages.

By submitting content, you agree that your content must not be false, abusive, illegal, harmful, misleading, or infringe on the rights of others.

We reserve the right to remove content that violates these terms.

16. Limitation of Liability

MedievalBoots is not responsible for indirect, incidental, special, or consequential damages related to the use of our website or products.

Our total liability for any claim related to an order will not exceed the amount paid for that order.

Nothing in these terms excludes rights that cannot be excluded under applicable law.

17. Website Availability

We do our best to keep the website available and working properly.

However, we do not guarantee that the website will always be available, error-free, secure, or uninterrupted.

We may update, modify, suspend, or discontinue parts of the website at any time.

18. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect customer information.

19. Changes to These Terms

We may update these Terms and Conditions from time to time.

When changes are made, the effective date at the top of this page will be updated.

Your continued use of the website after changes are posted means you accept the updated terms.

20. Contact Us

If you have questions about these Terms and Conditions, contact us:

MedievalBoots
Website: https://medievalboots.com/
Email: support@medievalboots.com