Refund & Returns Policy

Effective Date: March 16, 2026

At Aurelian Path, every pair of boots is handcrafted with care by skilled artisans. We stand behind the quality of our products and want you to be completely satisfied with your purchase. We offer a 30-day hassle-free return policy to give you peace of mind when shopping with us.

🛡️ Our Commitment to Quality

Each item is handmade using genuine full-grain leather and traditional techniques. Because of the handcrafted process, slight variations in color, texture, or finish are normal and part of the character of artisan products — these natural variations are not considered defects and reflect the authenticity of handmade craftsmanship.

If your order arrives damaged, defective, or incorrect, we will make it right — guaranteed.

✅ 30-Day Return Guarantee

We accept returns or exchanges for standard items within 30 days of delivery — no questions asked.

Changed your mind? Not the right fit? We understand. Simply return the item in original condition for a full refund or exchange.

To be eligible for a return, items must:

Be unused and unworn (no scuffs, stains, scratches, or signs of use)

Be in original condition with all tags attached

Include original packaging, dust bags, certificate of authenticity, and all accessories

Be accompanied by proof of purchase (order confirmation or receipt)

Items that show signs of wear, use, or damage caused by the customer are not eligible for return.

🎁 Holiday Extended Returns

For orders placed between November 15 and December 31, the return window is extended to 45 days from delivery. This gives you extra time for gift purchases.

🔄 Easy Exchanges

Need a different size? No problem.

Contact us within 30 days of delivery to arrange an exchange. Exchanges are subject to product availability. If your requested size is unavailable, we will offer a full refund or store credit. We cover shipping costs for exchanges due to sizing issues on your first exchange.

❌ Non-Returnable Items

The following items are not eligible for return or refund, unless they arrive damaged or defective:

Custom-made or personalized boots

Engraved products

Bespoke orders made to specific customer measurements

Items marked as "Final Sale"

Because custom items are made specifically for your order, they cannot be resold.

Craftsmanship Guarantee for Custom Orders: While custom items cannot be returned for change of mind, we guarantee them against manufacturing defects for 6 months from delivery. If a defect appears, we will repair or replace the item at no cost to you.

💰 No Restocking Fees

We do not charge any restocking fees for returns that meet our return conditions. You will receive a full refund of the item price.

📦 Return Shipping

For Standard Returns (change of mind, sizing):

Customers are responsible for return shipping costs. We recommend using a tracked and insured shipping service. Aurelian Path is not responsible for items lost or damaged during return transit.

For Defective, Damaged, or Incorrect Items:

We provide a prepaid return label or arrange carrier pickup at no cost to you. Full refund including original shipping costs.

📍 Return Address

All approved returns should be shipped to:

Aurelian Path Returns Department

Agadir 80080

Morocco

Important: Please do not send returns without first contacting us for return authorization. Unauthorized returns may be refused or delayed.

💳 Refund Processing

Once we receive and inspect the returned item, we will notify you by email within 2 business days.

If approved:

Refunds are issued to your original payment method (credit card, PayPal, etc.) within 5–7 business days.

Store credit option available with +10% bonus value (instant processing).

Please note that your bank or payment provider may require additional time (up to 10 business days) to post the refund to your account.

Partial refunds may be issued if:

Items are returned with missing tags or accessories

Packaging is damaged or missing

Items show minor signs of handling

📸 Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

Your order number

Clear photos of the item showing the issue

Photos of the shipping packaging and labels

Our Resolution Promise:

Response within 24 hours

Prepaid return shipping provided

Choice of full refund or replacement

Original shipping costs refunded

Priority processing on replacements

🌍 International Returns

We ship worldwide and accept returns from all countries.

For international returns:

Customers are responsible for return shipping costs (except for defective/incorrect items). Use a tracked international shipping service with delivery confirmation. Mark package as "Returned Goods" to avoid additional customs fees. Original import duties or taxes paid to your country's customs authority are non-refundable (these are government charges, not collected by Aurelian Path).

Estimated return shipping times:

Europe: 5–10 business days

North America: 7–14 business days

Rest of World: 10–21 business days

🛒 How to Initiate a Return

Step 1: Contact Us

Email support@aurelianpath.com with your order number, reason for return (sizing, change of mind, defect, etc.), and photos of the item (required for damage/defect claims).

Step 2: Receive Authorization

We will respond within 24 hours with return authorization number, return shipping address, and prepaid label (if applicable).

Step 3: Ship Your Return

Pack the item securely in original packaging and ship to our return address.

Step 4: Receive Your Refund

Refund processed within 5–7 business days after we receive and inspect the item. You will receive email confirmation when complete.

🏆 Our Customer Satisfaction Promise

We want you to love your Aurelian Path footwear. If you're not completely satisfied for any reason, contact us and we'll work with you to find a solution — whether that's an exchange, store credit, or refund.

Your satisfaction is our priority.

📩 Contact Us

If you have questions about returns, refunds, or exchanges, our support team is here to help.

Aurelian Path Customer Support

Email: support@aurelianpath.com

Response Time: Within 24 hours (Monday–Saturday)

Handcrafted with pride. Backed by our 30-day guarantee.